Frequently Asked Questions

     Escape rooms are thematic experiences with a story, in which you and your party enter a scenario, and are given a task. You will have to find clues, and solve puzzles hidden in secret or in plain sight to continue your groups adventure, but be sure to work together, because you have only 60 minutes to complete your Quest.  In order to succeed you will need to solve puzzles, find hidden items, and pay attention to details. Our rooms are perfect for families, friends, and co-workers looking to do something together that is different and engaging.  

     We are a company located in Seneca, SC who seeks to provide an amazing unique experience. We design and develop our own stories and puzzles. This means no where else in the world can you play our unique escape rooms. We want every person when they come through our escape room to be transported to a different part of the world. Since we have designed our own puzzles we are constantly looking at ways to change and alter them for new amazing experiences.  Our mission is to strengthen the bonds of family, friends, and coworkers.   

     The whole experience will take a little over an hour.

    We do ask that you arrive 10 mins prior to your booking time. So we can make sure you have signed our wavier, which is required to play. You can save some time by signing it prior to arrival through your confirmation email. At the time of checkout a custom link is e-mailed to the one who books the room, and they can distribute it from there.
Once we have you in the Escape Room of your choice, we give you a briefing on how our escape room works, and most importantly your mission, but once the clock starts you have 60 minutes to ESCAPE!

    Late arrivals may be subjected to reduced play time to accommodate scheduled reservations, or refused entry if you are more than 30 minutes late to your escape room scheduled time.   

     We only lock the door for your privacy, so no one can enter your experience, you have full control of locking and unlocking the entry door.  

    Yes, We do require at least one paying adult in the room, if any minors are present. Our rooms are not designed for solely children, but they are great puzzle solvers. You may find bringing a little one along helps you in more ways than you think.  

     Our design team are chickens, we do not theme our rooms around horror. We do want to give you a sense of adventure, and we find that is a great adrenaline rush. 

    This does not mean we haven't considered doing a Horror room. Let us know what you think! 

     This is a live-event, we do not offer refunds, but are happy to issue you store credit to give you the opportunity to reschedule as long as you have given us notice 24 hours before the Day of your Experience. 

    For Example if you book for Friday night at 7:00 pm, We do require that you let our business know by Wednesday at 11:59PM, this includes email or texting our business line.  

   PLEASE NOTE: You may only apply funds to a newly rescheduled reservations one time. You may not reschedule a reservation more than once. If the second date chosen is also cancelled, you forfeit your payment.  

Same day bookings, are not eligible for refunds or store credit. 

 Walk-ins are welcomed, but not guaranteed availability. Please call us first at 864.626.5995. Our availability is limited, so reserving online is the only way to guarantee the scheduling of your escape room. 

Our Online booking does shut off 2 hours prior to start time, so please call for immediate availability.  

We can't wait to lock you up! 

     We love talking to our customers please feel free to:

Contact us at The Escape Quest:

1. Call or Text: 864.626.5995 This is the best way to get a hold of us. 

2. Stop in and visit us at 277 Market Street Seneca, SC 29678

3. Book through our website by clicking the button below.